Delivery & Returns
Online orders are processed Monday through Friday, excluding holidays. In general, orders will ship within 1 – 3 business days, however orders placed before (2pm EST on weekdays) will often ship the same day. Holidays and peak sales time may alter your shipment timeframe.
You will receive an email confirmation upon placing your order. Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.
Please note that tracking information will only be updated online one business day after your order has been shipped. Please contact customer service as soon as possible with any requests as we are unable to make cancellations after we have started the shipment process.
US SHIPPING SERVICES
UPS Ground: Free
UPS 2nd Day: $25
UPS Next Day: $45
All orders shipped within the United States are delivered by UPS. Please note: that a signature is required for all orders over $500.
Upon shipment, UPS Ground can take anywhere from 1 – 5 business days. For time sensitive, guaranteed date delivery, please select 2nd Day or Next Day service. Orders with express delivery will ship same day if placed by 2pm EST on regular business days, Monday – Friday. Orders placed after 2pm EST on regular business days, weekends or holidays will be shipped the following business day.
The majority of orders will ship from our store on Martha’s Vineyard (Massachusetts).
Unfortunately, we are unable to deliver to APO/FPO addresses, P.O. boxes or freight forwarding companies at this time.
If you have any questions about shipping options or delivery, please email firstname.lastname@example.org or call (508) 627-5495
All orders shipped outside of the United States are shipped UPS Express.
International Shipping fees are a flat rate of $50 for all orders under $5000. Additional fees apply for orders over $5000.
Taxes and duties are not included, payment of any fees is the responsibility of the recipient, and will be collected at the time of delivery. Although charges are not always incurred, assessment of duties and taxes are determined by the customs agency within the destination country and are based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.
All orders shipped internationally are final sale.
THE GREAT PUT ON is not responsible for any charges incurred for refused packages. In the case a package is refused and returned to THE GREAT PUT ON, the total cost of return fees will be deducted from the customer’s refund.
DELAYED OR LOST PACKAGES
THE GREAT PUT ON is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. If you would like to waive our signature upon delivery requirement, please note that we cannot be held responsible for lost or stolen packages.